End-to-end ecommerce returns logistics with a dedicated 3PL team. At Viable Shipping, you choose how each return is handled with flexible monthly or pay-per-return options.
Returns Management Services on Your Terms
We help you meet online marketplace demands by managing returns with a program tailored to your season and sales volume.
Our return processing service covers everything between a return arriving and the product going back on sale, handled by the same team that stores and ships your orders.
- No monthly fee options: You can pay per return, so a slow month costs you less.
- Simple restocking: Items in sellable condition go back on the shelf, ready for the next order.
- Convenient disposal: Unsellable items are disposed of according to your instructions.
How Our Returns Processing Works
Every return goes through the same steps, so you always know where a returned item is and what happens to it next.
3PL Returns Management Across Your Ecommerce and Retail Channels
Handling returns in-house means someone on your team opening boxes, checking items, and updating stock between everything else. For many growing brands, that juggling act is often the first sign it’s time to outsource returns.
With 3PL returns, that work moves to the warehouse that already holds your inventory. We process returns from your online store and your retail partners in the same building that stores and ships your orders, so there’s no second vendor and no extra handoff.
3PL Reverse Logistics for DTC Stores
Your customers return items to your brand, and we handle the physical side behind the scenes. Every return is received, inspected, and restocked or disposed of, so returned stock is ready for your next order without your team touching it.
Climate-Controlled Handling for Sensitive Goods
Many of the products we store, such as supplements, beauty products, and essential oils, are sensitive to heat and humidity. Our 100% climate-controlled, FDA-registered facility keeps restocked units in sellable condition while they wait for the next order.
Retail Returns Management for Wholesale Accounts
If you also sell through retail partners, returns can come back in cases or on pallets rather than one item at a time. We count each shipment on arrival and add sellable units to the same inventory pool your DTC and wholesale orders draw from, so stock returned from a store can ship to an online customer next.
A return is your brand’s second impression.
Let’s make it a good one.
Ecommerce Returns Logistics Under One Roof
Returns land in the same warehouse your orders ship from. Restocked units go straight back to the shelves our pick and pack team works from, so they’re available for new orders without a transfer between buildings.
Returns Fulfillment Priced Per Unit
Our returns fulfillment is billed as one low fee per unit, with no extra charge for restocking or disposal. Each charge appears in your billing alongside your inventory. You can also check your billing 24/7, so return costs never come as a surprise.
Why Choose Viable Shipping?
Returns are where small handling mistakes cost the most, so it matters who processes them. At Viable Shipping, a small team you know by name handles every return, in a warehouse the owner built and still runs. Most of the brands we work with found us through another brand’s recommendation.
01
The Same People on Every Return
You’ll always talk to the same team, including the owner himself, with no call transfers and no long hold times.
02
Room to Grow
A newly built 30,000 sq ft warehouse with space for your inventory and returns as volume increases.
03
Odd Shapes Welcome
We’ve never turned a brand away because of an odd-shaped product.
Need a Missouri 3PL That Handles Returns?
Viable Shipping is a Missouri 3PL company in Leadington, about an hour south of St. Louis. From our owned Midwest fulfillment center, we receive and process your returns, restock what can sell again, and ship your orders nationwide, fast and at competitive rates.